Specialized Services

Business Process Management

Today’s dynamic business world demands precision in executing business processes which are critical to the survival of an organization’s competitive advantage. With increasing complexity and dependencies in process management, more and more organizations are turning to business process management tools to manage processes, increase operational efficiency and reduce costs.

We bring to the table a balanced approach towards addressing our client needs with highly customized process automation solutions and use of latest BPM tools that will best fit our client processes and needs. By addressing end-to-end of business process automation, BPM cuts across departments and systems & applications. Our approach is to create an ecosystem for process management that is transparent, accountable, secure, scalable and integrates people, processes and technology for operational excellence.

Our framework driven BPM process models and systems are agnostic to technology. We use best of breed technology platforms to develop complete bespoke BPM systems and also implement high-end BPM tools as per our client needs. Our BPM Platform makes it easy for you to clearly visualize possibilities of improving processes, business models, and to quickly automate where needed. Our framework based approach delivers a unified process management and improvement platform that is sensitive to different types of stakeholder needs.

What can I do with Thete’s BPM?

Drill down through multiple levels of a process hierarchy

Generate previews to visualize process handling between departments

Ensure process governance and standardization

Fine-grained control over publishing and approval of processes

Anywhere, anytime secured access

Automation of notification & escalation

On demand reports and report bursting

Access to documents & digital assets

Process risk management & impact analysis

Easy to use process mapping tool

Macro-level summary view of all processes within your organization

Worldwide standards compliance

Ability to Integrate with legacy systems using SOA

Easy to manage administrative tools for managing data, users & roles for access

Business intelligence and data analytics for data drilling and dashboard reporting

We have delivered business benefits to clients in industries ranging from manufacturing, government, and logistics to finance. Our clients have quickly achieved the advantages of faster process execution, reduced process errors and improved performance visibility. We develop our solutions based on the latest in technology with a highly reliable architecture necessary for business process management deployments that involve several thousand users and transactions.

Consulting & Assessment

We undertake macro and micro assessments of businesses to address process gaps and challenges and to define a suitable roadmap.

Our assessments and consulting exercises focus on technology standardization, automation and streamlining of processes, reducing TCO for our clients and to enable institution wide performance monitoring. We help deliver benefits to our clients by simplifying ICT implementation, automation and integration.

Enterprise Services (SAP)

BASIS & Systems Management Services

Thete's BASIS & Systems Management Services provide Remote System Management Expertise to support SAP systems, OS's and databases.

The services include:

ABAP Services

Thete offers a host of ABAP services, based on its offshore development capabilities across all modules of SAP. These service include:

ABAP programming

Enhancements to existing application modules

Developing forms and layout sets

Data Conversions

Performance Analysis

Development of Extensions and Customizations

Development of reports, interfaces and scripts

ABAP/4, SAP Script and Report Development

Upgrade/ Migration Services

Thete's SAP Upgrade solutions provide remote consulting expertise to upgrade your production system to a new SAP version or migrate to newer versions of databases within the SAP solution stack:

Ensures maximizing the value of your systems by running the latest SAP applications

Provides step-by-step assistance through upgrade process that may include the implementation of new SAP functions or applications

Enables maximum availability of your SAP application by upgrading to the latest versions or migrating to different products within the SAP Solution stack

Advanced Services

Thete leverages its high-end SAP and Domain expertise to offer advanced solutions in the following areas:

Spend Analysis including classification, rationalization and duplicate removal from SKU (Stock Keeping Unit) and BOM (Bill of Material) items

Expense Claims Management and Employee Self-service solutions

Custom Application Development, Management & Integration

Application Development

Thete has executed several custom application development projects on multiple locations, industries and technologies. Our core strength has been our understanding of our client's business, key business owner's expectations and technology requirements - a key enabler for successful delivery.

Using our proven, customizable software development project management framework, clients have realized the benefits of cost effective, flawless, and timely project completion. This framework covers the complete software development life cycle (SDLC) starting from business requirement analysis to warranty support and it has been successfully used for delivering various offshore and onsite projects with 100% satisfactory results.

Our Service Delivery Features include:

Technology Agnostic - we do not preach any technology as technology is decided based on the client's needs and their existing infrastructure

A framework based approach wherein pre-built components are used to ramp up the delivery timelines

A core R&D technology team used across projects to assist project teams on newer technologies

Proactive communication and technology project management practice

Pride in calling ourselves the "extended development arm" of our clients

Multi-domain expertise vis-à-vis industries, solutions and technologies

Effective and matured processes to manage IP's and Domain /Application knowledge

Transparency of Operations

Application Maintenance

Thete has built expertise in the Application Maintenance Services (AMS) space. Our engagements are well supported by a Robust Multi-shore Delivery Centre (MDC) model that provides better flexibility, scalability and seamless integration options for our customers.

Our AMS Services include:

Incident Management - fixes to restore service quickly when problems occur

Problem Management - root cause analysis and permanent corrective actions to the problems reported

SLA for bug fixing

3rd party application patch testing and application on to production

3rd party application maintenance and support

Change Management and Control

Customer Support & Help Desk

Systems Administration

Database Administration

24/7 Monitoring Services

Software Source Control Management

Detailed Application Documentation

Application Release Management

Installation of Software and License Key Management

Management of Service Tickets reported by internal and external customers

Data Creation and Management

Through Visibility Environments our clients (authorized users) can view project progress, documents and software versions

Application Integration

There has been working in this space for years and have built an expertise layer of integrating using industry standard frameworks and products. Using this knowledge, we have created a competency centre called the Integration Competency Practice Centre (ICPC). ICPC allows organizations to integrate seamlessly enabling efficiency, speed and responsiveness of business processes.

Thete’s ICPC Governance Principles:

Reduce integration costs and allow a larger chunk of IT budgets to be focused on business value-added systems

Enable return of investments from past initiatives

Go ground up and top down on application portfolio

Create an adaptive organization that allows the business to change as the market place changes

Enable processes for gaining early adoption of competitive advantages whenever they arise

Our Services Suite Includes:

Integration Assessment - Assess an organization’s integration readiness, define integration architecture needs

Integration Governance - Provides framework for planning, developing, implementing and supporting a secure integration environment

Integration audit - Analyze implementation of an integration platform

Application to Application Integration - Creating framework for integrating incompatible systems

Business Process Management Integration - Extends, Optimizes and Accelerates business processes through a flexible framework

Business to Business Integration (B2B) - Enables secure information exchange and streamlines business processes with external entities such as Clients, Partners and Vendors

Verification & Validation

Dynamic businesses need integrated software systems that scale up to changing business, user and consumer needs. Stringent regulatory & standards requirements, geographical distributed business ecosystems, fragmented technology platforms and complex application environments are challenges faced by today's global businesses. As more and more global businesses rely on information technology to run their businesses, there is a heightened need for high quality of software systems to limit downtime and increase performance.

Thete's Verification & Validation Services is based on over ten years of implementing integrated software solutions and services to its global customers in diverse industries. Our holistic approach to V&V is based on extensive domain knowledge with strong underlying principles of discipline and performance. We use the best in class, proven, frameworks, methodologies, tools, best practices and our in-depth testing and domain experience to deliver end-to-end Verification & Validation Services. Our services are not just cost-effective but also ensure "on-demand" scalability, though our seasoned testing experts. We bring together people, process and technology to deliver predictable quality and performance.

What we do

Our Services Includes

Professionally managed projects by Thete's experienced Performance Engineers

Test execution via one or any combination of the following facilities:

Over the Internet from our facilities

Remote execution of test tool located at your site

Performance Engineer at your location

An iterative testing approach that loops through the following phases until performance goals and objectives are met:

Execution of load scenarios that are designed to model your expected production workload

Analysis of results

Tune or modify the software application based on findings

Design and development of test scripts that represent real world behavior

Development of Final Results Report

Share results with client teams and make recommendations

Pre-audit of hardware performance estimate against Software hardware standards

Analysis between the current state and expectations

Audit of the current state of pipeline performance

Audit of the current state report generation performance

Analysis of the major contributors and bottlenecks in pipeline run time

Analysis of report generation run time and bottleneck identification

Performance improvement recommendations

Areas Covered by Web Application Testing

Configuration errors

Application loopholes in server code or scripts

Advice on data that could have been exposed due to past errors

Testing for known vulnerabilities

Reducing the risk and enticement to attack

Advice on fixes and future security plans

Penetration Testing Service

Vulnerability Assessment Service

Website Security Testing Service

Disaster Recovery Service

Source Code Audit Service

Threat Modeling Service

Mobile Solutions

The mobile environment constitutes variety of hardware devices, operating systems and configurations that makes it more challenging to develop and test mobile apps. End-user readiness of apps is the single most critical success factor in mobile app development. Mobile app stores are now a multi-billion dollar business worldwide, with more organizations (from Banking, Retail to Social applications) aiming to bring their applications and services closer to the user.

Quicker and easier accessibility to applications, specifically transaction based applications require stringent testing measures to ensure that user demands are met and that quality and security compromises are avoided at all costs.

Thete can develop mobile applications for the iOSX, WM6.x, Android 1.X+, Linux, Symbian and J2ME platforms.

Cloud Computing

Thete's Cloud Computing Services leverages the latest in Technology to deliver SaaS solutions on HaaS platforms.

Key features include:

Multi-tenant SaaS new application development and deployment

Agnostic to Technology and is Framework driven

Cloud Adoption Services that include Migration of existing applications re-architecting applications

New Could Development “Build your own cloud” (Public/ Private cloud)

Leveraging Global Partners that deliver state-of-the-art HaaS platforms

Delivering Business Agility through Cloud Computing

Customer Relationship Management

Thete has developed CRM solutions for different industries. We have also developed a fully integrated CRM product for SaaS model deployment.

Our CRM solutions aim to deliver simplify through intuitive representation of data, making it easy to use and easy to adopt across the organization.

Bio Metric Integration

Thete has implemented biometric integration projects for existing and legacy systems to provide additional layer or user security. By integrating bio metric devices such as finger print scanners, iris scanner, and face recognition systems, we are able to provide robust and unbreakable security to applications, data, and even bio metric access control to infrastructure.

Disaster Management

Thete’s Disaster Management Services is based on Multidisciplinary Support Structure based on the cardinal “MPRR” i.e. Mitigation, Preparedness, Response & Recovery approach in dealing with and avoiding emergencies. Key features include:

Digital Video Surveillance : Real Time Detection & Analysis of Disasters

Centralized Command & Control Center and Mobile Command Center : Disaster Mitigation & Response Management

Emergency Call and Contact Center : Single Point Voice Contact Center

Collaborative Communication Network : Radio, VoIP and PSTN Interconnect Platform

Access Control and Integration

Emergency Vehicles : Swift Transportation of Wounded and Supplies

Disaster Supplies Store : Emergency Supplies Stock