Municipal Performance Management

Tracking of Performance can be a challenge that involves several Key Municipal Performance Areas and Key Municipal Performance Indicators. Our experience has taught us that government institutions typically work as a complex network of interconnected departments, with decisions taken at any point in the network affecting the larger subset.

As a result of this complexity, the need for transparency, accountability and ability to track “on-demand” performance becomes highly crucial. Key features of the Municipal Performance Management Platform include:

Automating critical municipal processes for metrics

Data warehousing and integration with legacy systems for metrics

Tracking key performance areas and categorizing analytics such as Service Delivery, Customer Expectations, Internal processes, Personnel and Departmental performance, and financial performance

Easy to use KPI modeler to create and track KPIs

Drill down to identify root-cause challenges

Intuitive and rich dashboard graphs, score cards, reports for performance monitoring

For more information on specific solutions & services contact us at