Customer Relationship Management
Our experience working extensively with Government institutions revealed that in many places, governments lacked complete control over services delivered to citizens (water, electricity, sanitation, rates, taxes, leasing, debt collection among others).
Thete’s approach to Customer Relationship Management is to holistically address a centralized platform for Billing & Metering, Customer Self-Service through Internet and Kiosks, Centralized Complaints Management, Service usage data collection through innovative means and integration with ERP systems. Online Self-Service provide the means to customers to pay for services online, track payment histories, submit service delivery complaints among other integrated services.
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