Call Center Solution

Thete’s call center solutions provides a centralized communication platform for call handling and routing incoming/outgoing Public Safety Answering Point (PSAP) calls is highly convergent and provides end to end communication solution for local governments.

The call center platform transforms local government communication with state of the art technology to create & improve quality of citizen service, efficiency of incident management, optimal resource handling, co-ordination between various services, and most importantly connect citizens/personnel both fixed and mobile. The general public play an important role in crime prevention, alerting public officials of incidences 24 hours a day, every day. This makes public participation significant in detection and prevention of incidents as well as address service delivery issues.

The central elements of the centralized communications environment are:

VoIP Gateway and, or IP/PBX

IP Telephony

IP Gateway for Radio Network

Communications / Call Manager& Voice Logger

Incident Management application

For more information on specific solutions & services contact us at